Galaxy Grand Hotel Nuwara Eliya, Nuwara Eliya

My stay at the hotel was overall pleasant. The rooms were spacious and clean, but there was a draft and noise from the road due to the balcony door seal issues. The staff was courteous and accommodating, although it was challenging to identify them without hotel-branded clothes. The location, while offering a beautiful view of the lake, was a bit far from town. The dining options were average, with limited choices.

I had a mixed experience at this hotel. The rooms were clean but a bit noisy and the furnishings seemed new, although there were some issues with draftiness. The staff was friendly and helpful, offering services like room service and car hire. The location was excellent, providing a fascinating view of Lake Gregory, but the restricted opening hours were a downside. The dining options were quite poor, but the facilities were satisfactory overall.

I had a great stay at this hotel with its clean rooms and large bathrooms. Climbing 3 levels to reach my room was a bit tiring, though. The service was outstanding – staff with reasonable English skills and warm smiles. The breathtaking view of Lake Gregory from my room made the location exceptional. The dining experience left much to be desired, with limited options. The facilities were decent overall.

The hotel offers clean and comfortable rooms. The staff is friendly and accommodating. However, the lack of balcony and ventilation made the room feel suffocating. The location provides an amazing view but with some issues like noise and limited accessibility.

The hotel is nestled up the steep slopes with lovely lake views, just a stone's throw away from Gregory Park. The rooms are great and within walking distance to the park, offering captivating sights across the lake. The service is exceptional, ensuring safe navigation to all destinations and going the extra mile to make your stay relaxing and enjoyable. Although the dining only opens from 8 am, the small meals available are perfect. The location is at the far end of the Lake from town, providing an amazing view and a tranquil atmosphere. Facilities are top-notch, offering everything you need for a comfortable stay.

My stay at this hotel was quite mixed. While the location was amazing, facing the lake and offering stunning views, there were issues with cleanliness and odd smells in the rooms on the third floor. The staff were really nice and helpful despite some delays in service and mix-ups with orders. The dining experience left much to be desired with a poor breakfast buffet, but the facilities were decent.

The hotel had comfortable rooms, but with a draft issue and noise due to a seal problem in the balcony door. The staff was friendly and showed interest in guests' plans, although some orders were mixed up. The location offered an amazing view of Gregory Lake, but had issues with water flow during showers. The dining experience lacked variety and communication in service.

The hotel offers clean and comfortable rooms with friendly staff but faces challenges in noise isolation and accessibility to rooms. The location provides a picturesque view near the lake but may lack convenience for some. The dining experience is average with limited options. Overall, the facilities are satisfactory, though some improvements can enhance the guest experience.

I had a fantastic stay at this hotel! The rooms were spacious and clean, providing a peaceful environment away from any noise. The location, right in front of the lake, offered stunning views and easy access to the water. The service was exceptional, with friendly and helpful staff, especially Gowthesh, ensuring a comfortable experience. The dining was satisfying, with delicious food and a lovely view over the lake. However, the dining area only opened at 8 am, which may not suit early risers.

My stay at the hotel was a mix of positives and negatives. The rooms were clean and fitted with new furnishings, but there was a noise issue due to a draft from the balcony door. The staff was friendly and helpful, although more professional attire could enhance the service quality. The location offered an amazing view, especially overlooking Gregory Lake, yet some nearby attractions had limited operating hours. The dining experience was average with room for improvement in menu choices. Overall, the facilities were decent but could be better.